Welcome to 
Support Center

You can contact us through our official website or contact information, and our team will be happy to assist you.

The cooperation process mainly includes demand communication, sample confirmation, contract signing, production and production, quality inspection, logistics and distribution, etc.

You need to provide your company information, product needs, venue information, customization requirements, cooperation intentions and other relevant information.

The time for the cooperation process depends on your specific needs and order volume. Generally speaking, it may take weeks to months from demand confirmation to logistics delivery.

During the cooperation period, we will provide you with professional technical support, marketing suggestions and timely after-sales service.

We will provide you with a draft cooperation agreement, which will be signed by both parties after confirmation to ensure the legality and standardization of the cooperation process.

Safety is paramount. We offer customizable safety features such as harness systems, emergency stop mechanisms, protective barriers, and operator controls designed to ensure rider safety and comply with industry standards. These features are tailored to enhance both guest enjoyment and operational peace of mind.

We offer a variety of product types for you to choose from, including inflatable bumper cars, drift bumper cars, laser bumper cars, adult karts, teenager karts, kid's karts, and kids off roads.

Different products have different sizes, functions, and appearances, as well as the sense of experience, crowd use, and venue needs. Please choose according to your venue and suitable audience.

You can choose the product type and specifications that suit you based on your needs, budget, and expected results.

Our products have passed relevant quality certifications and inspections, including ROHS, CE, etc., to ensure product safety and reliability.

Sorry, we can’t provide some free samples for you to test and evaluate, please contact our sales team for specific details.

Yes, we provide customized services, you can customize special specifications, packaging and private label etc. according to your needs.

Our battery bumper cars are charged by battery charging cycles, which only need a flat ground and have a lower investment cost, while the ground net bumper cars need a special floor.

Yes, we can provide personalized customized services according to your needs and requirements, including colors, sounds effects, product specifications, packaging and private labeling, etc.

Customized services may be subject to appropriate customization fees based on your specific requirements, which can be negotiated with our sales team.

Yes, we can add specific features to our product formulations according to your requirements to meet your individual needs.

The time for customized services depends on your specific needs and order volume. Generally speaking, we will provide you with customized solutions as soon as possible.

We offer extensive customization options including design themes, colors, sizes, seating configurations, safety features, and technological integrations. Clients can personalize every aspect of their ride equipment to suit their venue’s theme, target audience, and operational requirements.

Customized services may have minimum order requirements based on your specific needs and product type, please consult our sales team for details.

Our design team collaborates closely with clients to understand their vision and branding goals. We provide concept sketches, 3D renderings, and virtual simulations to visualize different design options. This collaborative process ensures the final design aligns perfectly with the client’s expectations and enhances their venue’s ambiance.

Yes, you can book customized services through our official website or contact information, and our sales team will serve you wholeheartedly.

Yes, we offer bulk purchase discounts, the specific discount rate depends on the order quantity and cooperation method.

We accept a variety of payment methods, including bank transfer, credit card payment, PayPal, etc.

Yes, we provide legal invoices that can be used for reimbursement and accounting records.

Our product prices are based on a variety of factors, including order quantity, customization requirements, and market competition.

Pricing varies based on customization scope, project scale, and specific requirements. Contact our sales team for a personalized quote tailored to your desired features and budget considerations.

Yes, our products support global logistics and distribution services, and you can receive our products anytime and anywhere.

Shipping times depend on your location and the shipping method you choose. Generally speaking, international shipping can take anywhere from a few weeks to a few months.

You can track your order through our sales manager, and learn about the logistics status and delivery progress of your order at any time.

Yes, we cooperate with a number of well-known logistics companies to ensure the timeliness and reliability of logistics and distribution services and provide you with a satisfactory distribution experience.

Yes, we support express delivery services. You can choose different delivery methods according to your needs, including ordinary express delivery and expedited express delivery.

Yes, you can contact our customer service team to modify the delivery address before order confirmation to ensure that the order can be accurately delivered to the address you specify.

If you encounter any problems when using the product, please contact our customer service team in time, and we will wholeheartedly provide you with technical support and solutions.

If you find that there are quality problems with your product, please contact our customer service team immediately and provide relevant evidence, we will handle it and provide you with a solution as soon as possible.

You can contact our after-sales customer service team through the contact information provided by our sales manager, and we will provide you with timely help and support.

Our after-sales support team will respond to your inquiries and questions as soon as possible within working days to ensure that you can receive satisfactory solutions and support in a timely manner.

Yes, our products comply with relevant regulations and standards and have passed the necessary certifications and inspections. Details are available.